Returns and Exchanges

At Spirit Connexions we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.

If you need to return an unused item you can do so within 28 days after delivery, for an exchange or refund as required. The one exception to this is if the item has personalisation added.

We will refund the monetary value of the items returned to us, at the price you purchased for. We do not refund delivery costs on returned items.

The goods must be returned in the same condition as received and with all packaging.

Spirit Connexions reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, or tampered with. This does not affect your statutory rights.

If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back.

Return Address

Spirit Connexions
17 Holcot Lane